meetmsaadx.com
Portfolio · Personal Brand
Meet Saad
A polished personal portfolio — clean sections, smooth motion and a confident editorial layout.
Available · CSR & Urdu Tutoring
Karachi · PK · Remote
HOORAINUsman.
Customer Service Representative
Expert Urdu Teacher
Virtual Assistant
I turn customer conversations into loyalty and language lessons into confidence — bridging support desks and classrooms with warmth, clarity and craft.
CSR · Voice & Chat100+ / day
Urdu · NativeConversation Coach ★
About · The Dual Craft
Two disciplines, one voice.
Customer support and language teaching look different on paper — but both are really about listening closely and responding with precision. That overlap is where I do my best work.
Proven ability to handle 100+ customers through voice calls, live chat, and online communication. Strong communication skills with a passion for delivering excellent customer support.
Alongside corporate experience, I am an expert Urdu Teacher, Writer, and Translator, specializing in conversational practice and content creation.
Quick Learner
Responsible
Dedicated
Problem Solver
Team Player
100+Customers handled daily across channels
2Core specializations — CSR & Urdu
24/7Remote availability, full-time & freelance
Experience & Urdu Expertise
A timeline of service & language.
From resolving support tickets to coaching conversational fluency — a record of consistent, people-first work.
Customer Service Representative (CSR)
- Handled 100+ customers daily with professionalism and empathy.
- Resolved issues across voice calls and live chat, first-contact focused.
- Maintained accurate system records and ticket documentation.
- Built long-term customer relationships that drove repeat trust.
Urdu Tutor & Translator
- Provided expert Urdu-to-English translation with cultural nuance.
- Led conversational Urdu practice tailored to each learner's pace.
- Created original creative content and writing in Urdu.
- Coached pronunciation, grammar and everyday dialogue fluency.
Multi-disciplinary · Live Web Projects
Supporting craft: live builds.
Beyond support and teaching, I contribute to web & design work. Open any project live — previews load on demand to keep this page fast.
dripsaaz.com
Brand · Commerce
DripSaaz
A vibrant brand storefront with product storytelling and a conversion-minded structure.
castlewoodresort.com
Hospitality · Website
Castlewood Resort
A hospitality site balancing atmosphere and booking clarity for a resort experience.
Multi-disciplinary · Video Editing
Motion that holds attention.
Selected edits — storytelling, pacing and polish across social and brand formats.
Brand / Social EditYouTube
Vertical Reel CutMP4 · Direct
Multi-disciplinary · Design Gallery
Thumbnails & visual frames.
A grid of designed stills. Tap any frame to view it full-size.
Frame 01
Frame 02
Frame 03
Frame 04
Frame 05
Frame 06
Skills · Tools · Education
The full toolkit.
Core expertise up front, supported by a broad set of operational and creative skills.
CSR · Voice & Chat
InboundLive ChatRetention
Urdu Teaching
ConversationGrammarTranslation
Email & VA
Email SupportVirtual AssistantScheduling
Ops & Marketing
Data EntryDigital MarketingProblem Solving
2023 — Now
BSc Computer Science · 2nd Year
Karachi, Pakistan — building technical foundations alongside professional work.
Tools
Everyday Stack
MS Word · Excel · Gmail · Google Workspace · Canva
Languages
English (Fluent) · Urdu (Native)
Bilingual communication across support, teaching and content work.
Client Voices
What people say.
Let's talk — support or lessons.
Available full-time, freelance or remote. Reach out for customer support coverage, Urdu tutoring, translation or virtual assistance.
Phone
+92 319 2243374 Email
horainusman56@gmail.com
+92 319 2243374 Email
horainusman56@gmail.com
Location
Karachi, Pakistan
Karachi, Pakistan
Availability
Full-time · Freelance · Remote
Full-time · Freelance · Remote
Available · CSR & Urdu Tutoring
Karachi · PK · Remote
HOORAINUsman.
Customer Service Representative
Expert Urdu Teacher
Virtual Assistant
I turn customer conversations into loyalty and language lessons into confidence — bridging support desks and classrooms with warmth, clarity and craft.
CSR · Voice & Chat100+ / day
Urdu · NativeConversation Coach ★
About · The Dual Craft
Two disciplines, one voice.
Customer support and language teaching look different on paper — but both are really about listening closely and responding with precision. That overlap is where I do my best work.
Proven ability to handle 100+ customers through voice calls, live chat, and online communication. Strong communication skills with a passion for delivering excellent customer support.
Alongside corporate experience, I am an expert Urdu Teacher, Writer, and Translator, specializing in conversational practice and content creation.
Quick Learner
Responsible
Dedicated
Problem Solver
Team Player
100+Customers handled daily across channels
2Core specializations — CSR & Urdu
24/7Remote availability, full-time & freelance
Experience & Urdu Expertise
A timeline of service & language.
From resolving support tickets to coaching conversational fluency — a record of consistent, people-first work.
Customer Service Representative (CSR)
- Handled 100+ customers daily with professionalism and empathy.
- Resolved issues across voice calls and live chat, first-contact focused.
- Maintained accurate system records and ticket documentation.
- Built long-term customer relationships that drove repeat trust.
Urdu Tutor & Translator
- Provided expert Urdu-to-English translation with cultural nuance.
- Led conversational Urdu practice tailored to each learner's pace.
- Created original creative content and writing in Urdu.
- Coached pronunciation, grammar and everyday dialogue fluency.
Multi-disciplinary · Live Web Projects
Supporting craft: live builds.
Beyond support and teaching, I contribute to web & design work. Open any project live — previews load on demand to keep this page fast.
meetmsaadx.com
Portfolio · Personal Brand
Meet Saad
A polished personal portfolio — clean sections, smooth motion and a confident editorial layout.
dripsaaz.com
Brand · Commerce
DripSaaz
A vibrant brand storefront with product storytelling and a conversion-minded structure.
castlewoodresort.com
Hospitality · Website
Castlewood Resort
A hospitality site balancing atmosphere and booking clarity for a resort experience.
Multi-disciplinary · Video Editing
Motion that holds attention.
Selected edits — storytelling, pacing and polish across social and brand formats.
Brand / Social EditYouTube
Vertical Reel CutMP4 · Direct
Multi-disciplinary · Design Gallery
Thumbnails & visual frames.
A grid of designed stills. Tap any frame to view it full-size.
Frame 01Frame 02Frame 03Frame 04Frame 05Frame 06
Skills · Tools · Education
The full toolkit.
Core expertise up front, supported by a broad set of operational and creative skills.
CSR · Voice & Chat
InboundLive ChatRetention
Urdu Teaching
ConversationGrammarTranslation
Email & VA
Email SupportVirtual AssistantScheduling
Ops & Marketing
Data EntryDigital MarketingProblem Solving
2023 — Now
BSc Computer Science · 2nd Year
Karachi, Pakistan — building technical foundations alongside professional work.
Tools
Everyday Stack
MS Word · Excel · Gmail · Google Workspace · Canva
Languages
English (Fluent) · Urdu (Native)
Bilingual communication across support, teaching and content work.
Client Voices
What people say.
Let's talk — support or lessons.
Available full-time, freelance or remote. Reach out for customer support coverage, Urdu tutoring, translation or virtual assistance.
Phone
+92 319 2243374 Email
horainusman56@gmail.com
+92 319 2243374 Email
horainusman56@gmail.com
Location
Karachi, Pakistan
Karachi, Pakistan
Availability
Full-time · Freelance · Remote
Full-time · Freelance · Remote