MS
Meet Saad.
Portfolio · Personal Brand
A high-end glassmorphism portfolio for an Odoo & MERN engineer — fast, animated, conversion-focused.
Available for Remote Work
Karachi · PK · Worldwide
HOORAINUSMAN
Customers heard · Urdu spoken · work delivered.
Customer Service RepresentativeExpert Urdu TeacherVirtual Assistant
Remote CSRVoice · Chat · Email
Urdu Coach1-on-1 ★ Conversational
Web Projects · Live Previews
Sites she helped ship.
Each card is a frosted-glass snapshot. Hit View Live Project — the blur lifts and the real site loads inside a sandboxed glass window you can scroll and browse smoothly.
DS
DripSaaz
E-commerce · Streetwear
A dripping-with-style storefront — product storytelling, clean checkout, mobile-first layout.
CR
Castlewood Resort
Hospitality · Booking
A serene resort site — immersive imagery, room showcases, and a frictionless booking journey.
Design Gallery · YouTube Thumbnails
Thumbs that stop the scroll.
Six click-driving thumbnail compositions — bold type, high contrast, and a clear promise in every frame.
Video Editing · Showcase
Cuts that hold the eye.
A supporting talent, shown loud and clear — a YouTube edit and a vertical reel, both cut end-to-end by Hoorain.
YouTube · Long-form
Long-form edit · pacing, captions & color grade.
Reel · Vertical
![Vertical reel poster]()
Vertical ReelEdited by Hoorainhook-first · captions · grade
Vertical reel · hook-first cut with captions & grade.
About · Experience
Two crafts. One obsession with people.
Enthusiastic Computer Science student with 2 years of remote customer-service experience, handling 100+ customers per shift across voice calls, live chat, and email. Alongside support work, Hoorain teaches and translates Urdu — coaching conversational fluency, pronunciation, and the script for learners and heritage speakers worldwide. Strong communication, calm under pressure, and a genuine passion for leaving every customer — and every student — better than she found them.
Pillar 01 Primary
Customer Dealing & Support (CSR)
2 years remote · 100+ customers per shift · voice, chat & email.
- Handled 100+ customers through voice calls, live chat, and online communication.
- Provided excellent support and resolved issues professionally.
- Answered inquiries with accurate product/service information.
- Maintained customer records and kept the system up to date.
- Ensured satisfaction and built long-term relationships.
Pillar 02 Primary
Urdu Teaching & Translation
1-on-1 conversation coaching · script & pronunciation · translation.
- Run structured conversational Urdu sessions for global learners.
- Coach pronunciation, accent, tone & everyday phrase-building.
- Teach reading & writing of the Urdu script from the alphabet up.
- Translate content with native nuance and cultural context.
- Explain etiquette & context behind common expressions.
Quick LearnerResponsibleDedicatedProblem SolverTeam Player
2+
Years Remote CSR
100+
Customers / Shift
2
Primary Pillars
2
Languages Fluent
Skills · Toolkit
The two pillars, plus a supporting cast.
Primary Pillar
Customer Service (CSR)
Voice & ChatDe-escalationCRM HygieneRetention
Primary Pillar
Urdu Teaching
ConversationPronunciationScriptTranslation
Supporting skills
Email Support
Virtual Assistance
Data Entry
MS Office
Canva
Client Voices
Kind words from real clients.
CSR speed, Urdu coaching, and thumbnail CTR — a scroll of feedback from people who trusted Hoorain.
“
Hoorain cleared a 500-ticket backlog in a single weekend and kept every customer smiling. Fastest, calmest CSR we've hired.
★★★★★
ST
Sarah T.
E-commerce Founder
“
I went from zero Urdu to holding real conversations in two months. Her patience and structure are unreal.
★★★★★
JL
James L.
Heritage Learner
“
Her thumbnail and edit work lifted our click-through rate by 40% in a month. A genuine multi-hyphenate talent.
★★★★★
MR
Mike R.
Content Creator
“
Accurate Urdu translations, spotless data entry, and replies that sound like a native wrote them. Invaluable.
★★★★★
AK
Ayesha K.
Agency Owner
“
Hoorain cleared a 500-ticket backlog in a single weekend and kept every customer smiling. Fastest, calmest CSR we've hired.
★★★★★
ST
Sarah T.
E-commerce Founder
“
I went from zero Urdu to holding real conversations in two months. Her patience and structure are unreal.
★★★★★
JL
James L.
Heritage Learner
“
Her thumbnail and edit work lifted our click-through rate by 40% in a month. A genuine multi-hyphenate talent.
★★★★★
MR
Mike R.
Content Creator
“
Accurate Urdu translations, spotless data entry, and replies that sound like a native wrote them. Invaluable.
★★★★★
AK
Ayesha K.
Agency Owner
Contact · Let's Talk
Need a calm queue or a fluent speaker?
Reach out for support, tutoring, translation, or the whole multi-disciplinary package.
Let's turn your tickets into thank-you notes — and your learners into speakers.
Whether it's a backlog to clear, a student to coach, or a launch that needs a steady hand across support, design, and video — I'm ready.
Full-timePart-timeFreelanceRemote
Send a Message
Available for Remote Work
Karachi · PK · Worldwide
HOORAINUSMAN
Customers heard · Urdu spoken · work delivered.
Customer Service RepresentativeExpert Urdu TeacherVirtual Assistant
Remote CSRVoice · Chat · Email
Urdu Coach1-on-1 ★ Conversational
Web Projects · Live Previews
Sites she helped ship.
Each card is a frosted-glass snapshot. Hit View Live Project — the blur lifts and the real site loads inside a sandboxed glass window you can scroll and browse smoothly.
MS
Meet Saad.
Portfolio · Personal Brand
A high-end glassmorphism portfolio for an Odoo & MERN engineer — fast, animated, conversion-focused.
DS
DripSaaz
E-commerce · Streetwear
A dripping-with-style storefront — product storytelling, clean checkout, mobile-first layout.
CR
Castlewood Resort
Hospitality · Booking
A serene resort site — immersive imagery, room showcases, and a frictionless booking journey.
Design Gallery · YouTube Thumbnails
Thumbs that stop the scroll.
Six click-driving thumbnail compositions — bold type, high contrast, and a clear promise in every frame.
Video Editing · Showcase
Cuts that hold the eye.
A supporting talent, shown loud and clear — a YouTube edit and a vertical reel, both cut end-to-end by Hoorain.
YouTube · Long-form
Long-form edit · pacing, captions & color grade.
Reel · Vertical
![Vertical reel poster]()
Vertical ReelEdited by Hoorainhook-first · captions · grade
Vertical reel · hook-first cut with captions & grade.
About · Experience
Two crafts. One obsession with people.
Enthusiastic Computer Science student with 2 years of remote customer-service experience, handling 100+ customers per shift across voice calls, live chat, and email. Alongside support work, Hoorain teaches and translates Urdu — coaching conversational fluency, pronunciation, and the script for learners and heritage speakers worldwide. Strong communication, calm under pressure, and a genuine passion for leaving every customer — and every student — better than she found them.
Pillar 01 Primary
Customer Dealing & Support (CSR)
2 years remote · 100+ customers per shift · voice, chat & email.
- Handled 100+ customers through voice calls, live chat, and online communication.
- Provided excellent support and resolved issues professionally.
- Answered inquiries with accurate product/service information.
- Maintained customer records and kept the system up to date.
- Ensured satisfaction and built long-term relationships.
Pillar 02 Primary
Urdu Teaching & Translation
1-on-1 conversation coaching · script & pronunciation · translation.
- Run structured conversational Urdu sessions for global learners.
- Coach pronunciation, accent, tone & everyday phrase-building.
- Teach reading & writing of the Urdu script from the alphabet up.
- Translate content with native nuance and cultural context.
- Explain etiquette & context behind common expressions.
Quick LearnerResponsibleDedicatedProblem SolverTeam Player
2+
Years Remote CSR
100+
Customers / Shift
2
Primary Pillars
2
Languages Fluent
Skills · Toolkit
The two pillars, plus a supporting cast.
Primary Pillar
Customer Service (CSR)
Voice & ChatDe-escalationCRM HygieneRetention
Primary Pillar
Urdu Teaching
ConversationPronunciationScriptTranslation
Supporting skills
Email Support
Virtual Assistance
Data Entry
MS Office
Canva
Client Voices
Kind words from real clients.
CSR speed, Urdu coaching, and thumbnail CTR — a scroll of feedback from people who trusted Hoorain.
“
Hoorain cleared a 500-ticket backlog in a single weekend and kept every customer smiling. Fastest, calmest CSR we've hired.
★★★★★
ST
Sarah T.
E-commerce Founder
“
I went from zero Urdu to holding real conversations in two months. Her patience and structure are unreal.
★★★★★
JL
James L.
Heritage Learner
“
Her thumbnail and edit work lifted our click-through rate by 40% in a month. A genuine multi-hyphenate talent.
★★★★★
MR
Mike R.
Content Creator
“
Accurate Urdu translations, spotless data entry, and replies that sound like a native wrote them. Invaluable.
★★★★★
AK
Ayesha K.
Agency Owner
“
Hoorain cleared a 500-ticket backlog in a single weekend and kept every customer smiling. Fastest, calmest CSR we've hired.
★★★★★
ST
Sarah T.
E-commerce Founder
“
I went from zero Urdu to holding real conversations in two months. Her patience and structure are unreal.
★★★★★
JL
James L.
Heritage Learner
“
Her thumbnail and edit work lifted our click-through rate by 40% in a month. A genuine multi-hyphenate talent.
★★★★★
MR
Mike R.
Content Creator
“
Accurate Urdu translations, spotless data entry, and replies that sound like a native wrote them. Invaluable.
★★★★★
AK
Ayesha K.
Agency Owner
Contact · Let's Talk
Need a calm queue or a fluent speaker?
Reach out for support, tutoring, translation, or the whole multi-disciplinary package.
Let's turn your tickets into thank-you notes — and your learners into speakers.
Whether it's a backlog to clear, a student to coach, or a launch that needs a steady hand across support, design, and video — I'm ready.
Full-timePart-timeFreelanceRemote
Send a Message